SecureView Complete Warranty Coverage – SV-WAR32

This warranty package provides full protection for all installation labor and equipment included in your SecureView surveillance upgrade. Designed for large-scale, multi-building systems, this warranty ensures long-term reliability, clear service expectations, and professional-level support throughout the life of your system.

Below is the complete breakdown of what is covered.

📌 1. Labor Warranty – 1 Year (12 Months)

All labor performed by SecureView is covered for one full year from project completion.

Covered:

• Camera installation workmanship

• Terminations & connections

• Conduit installation craftsmanship

• Pole mounting workmanship

• Rack & network equipment installation

• System programming & configuration

• Wireless bridge alignment & setup

Not Covered:

• Storm / lightning damage

• Vandalism or tampering

• Power surge damage

• Water intrusion caused by building defects

• Client modifications or equipment moved after installation

📌 2. Equipment Warranty – 3 Years

All SecureView-branded hardware installed during the project is covered by a 3-year manufacturer warranty, including:

Covered Equipment:

• IP cameras (all models)

• NVR

• PoE switches

• Accessories & mounting hardware

Warranty Includes:

• Manufacturer defect replacement

• Hardware failure replacement

• No-cost swap for covered components

📌 3. Wireless Bridge Warranty

Wireless transmission hardware is covered under a separate protection tier due to outdoor exposure.

Labor Warranty:

• 1 year (alignment, configuration, installation work)

Hardware Warranty:

• 2 years (manufacturer defect or unit failure)

📌 4. Tennis Court Pole Installation Warranty

Outdoor pole installations require their own warranty category due to soil movement and environmental factors.

Coverage:

• 6-month labor warranty on pole leveling, setting, and mounting

• Guarantees pole stability within normal conditions

Not Covered:

• Vehicle impact

• Ground shifting or erosion

• Lawn maintenance damage

• Corrosion over extended time

📌 5. Warranty Process

In the event of a warranty claim:

1. SecureView will diagnose the issue remotely or on site

2. Covered items will be repaired or replaced at no cost

3. Non-covered issues (such as surges, environmental damage, misuse) will be quoted as standard service

4. Replacement hardware is supplied under the terms of the manufacturer warranty

📌 6. Customer Responsibilities

To maintain warranty validity:

• Equipment must not be relocated, opened, or altered by anyone other than SecureView

• Surge protection & UPS units must remain functional

• Cameras must not be physically obstructed or tampered with

⭐ Warranty Overview Summary

• 1-Year Labor Warranty

• 3-Year Equipment Warranty

• 2-Year Wireless Bridge Hardware Warranty

• 6-Month Pole Installation Warranty