Camera offline
Check PoE power, switch port, cable, addressing and recorder channel status.
SecureView Puerto Rico · Commercial
Troubleshooting
Initial guidance for offline cameras, recorders, storage, remote access and video failures.
Live video is not proof of healthy recording.
Start by checking playback, recording continuity, recorder time, drive status, every channel and a short export. Rebooting without first documenting the problem can erase useful evidence about the cause.
NVR not recording
Verify schedule, drive health, available capacity, time and playback—not only live view.
Remote access failed
Separate local recording health from internet, app, credential and network problems.
Start with useful information
Tell us what the business needs the system to accomplish.
Submit the property, risks, floor plan, timeline and budget. SecureView will determine the responsible next step.
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